Delivery

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We use Australia Post for all shipping.

Domestic Shipping Rates and Estimates

We offer $9.95 flat rate shipping to anywhere in Australia for orders under $99. We offer free shipping for orders above $99.

International Shipping

We offer international shipping to New Zealand at a flat rate of $14.95.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tuska Mat is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at hello@tuskamat.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

To read our full returns policy, please see here: https://tuskamat.com.au/pages/returns

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@tuskamat.com.au with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at hello@tuskamat.com.au.